LUCKNOW: With the help of the newly launched national Cyber Crime Helpline Number – 1930 & 155260, Uttar Pradesh police have managed to retrieve around Rs 29 lakh lost by victims to cyber fruadsters.
For the smooth operation of the cyber helpline, a separate call center has been set up for helpline number- 1930 & 155260 at Headquarters of 112, which is being operated 24×7 safely. It is noteworthy that a victim of cyber financial fraud can call the cyber crime helpline number and lodge a complaint under the “Citizen Financial Fraud Reporting System” on the cyber crime portal.
Prof. Triveni Singh, Superintendent of Police, Cyber Crime, Uttar Pradesh said that this new system will not only bring down cyber financial fraud cases but will also break the morale of the gangs involved in such crimes. Prof. Triveni Singh has once again appealed to the people to immediately register a complaint in the cases of cyber financial crime so that the victim can be saved from financial loss in time.
The Ministry of Home Affairs (MHA) under the Cyber Crime Portal launched the Citizen Financial Fraud Reporting System (helpline number) on May 13, 2021. This latest helpline number was first launched in Delhi. However currently, it is acting as an emergency number for those in Delhi, Rajasthan, Uttar Pradesh, Uttarakhand, MP, Chattisgarh, and Telangana.
HOW DOES THE HELPLINE WORK:
a. Victims of cyber fraud call on Helpline no. 1930 & 155260, which is manned and operated by the concerned State Police.
b. The Police operator notes down the fraud transaction details and basic personal information of the caller and submits them in the form of a Ticket on the Citizen Financial Cyber Frauds Reporting and Management System.
c. The Ticket gets escalated to the concerned Banks, Wallets, Merchants and so on, depending on whether they are the victim’s bank or the bank/wallet in which the defrauded money has gone.
d. An SMS is also sent to the victim with an acknowledgement number of the complaint with direction to submit complete details of the fraud on the National Cybercrime Reporting Portal (https://cybercrime.gov.in/) within 24 hours, using the acknowledgement number.
e. The concerned Bank, which can now see the ticket on its dashboard on the Reporting Portal, checks the details in its internal systems.
f. If the defrauded money is still available, the Bank puts it on hold, ie., the fraudster cannot withdraw the money. If the defrauded money has moved out to another Bank, the Ticket gets escalated to the next Bank to which the money has moved out. This process is repeated until the money is saved from reaching into the hands of the fraudsters.