NEW DELHI: Special Staff of Delhi Police’s South District has arrested 26 people, including five women for running a fake call centre by impersonating Amazon customer service providers and duping US citizens.
The illegal call centre was being run from Sultanpur area. A police team raided the office and caught employees red-handed trying to dupe people on calls. During the raid, the call centre officials failed to produced licenses and authority to run the office.
The accused were extorting Amazon customers based in the USA by claiming their amazon ID had been hacked.
Police have recovered 29 computer systems, three servers, two Internet switches, two modems with other accessories being used by the employees and mobile phones containing details of duped transactions have been seized.
“ The people at the call centre were pretending to be employed by Amazon Inc and used illegal techniques like VOIP calling, bypassing the legal international long-distance gateways,”
According to the police mobile phones were recovered from their possession, which had various US mobiles numbers in a WhatsApp group.
The call centre official told police that they would send fake messages to phone numbers of Amazon customers in US, telling them that their Amazon ID has been hacked and charges have been imposed upon them.
When the customer would call back to know more about it, telle-callers would show them fake repair of their amazon ID through Any Desk app. The targets were made to pay up in form of gift cards, which the gang would redeem.