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Decoding Fake Call Centre Scam: All You Need To Know

NEW DELHI: Fake call center fraud is a type of scam in which a fraudster sets up a fake call center and poses as a legitimate business or government agency in order to obtain personal and financial information from unsuspecting individuals.

The fraudster may claim to be offering a service, conducting a survey, or even threatening legal action in order to trick the victim into divulging sensitive information.

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There are several ways in which people can be cheated through fake call center fraud. Some common tactics include:

  1. Phishing: The fraudster may send emails or text messages purporting to be from a legitimate company or agency, asking the victim to provide personal or financial information in order to claim a prize or resolve a problem.
  2. Impersonation: The fraudster may pretend to be a representative of a legitimate company or government agency, using fake caller ID information to make it appear as though they are calling from a legitimate number.
  3. Scare tactics: The fraudster may try to frighten the victim into divulging information by claiming that there is a problem with their account or that they are in legal trouble.
  4. Pressure tactics: The fraudster may try to pressure the victim into providing information by claiming that there is a time-sensitive issue that needs to be resolved immediately.

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It is important to be vigilant and never provide personal or financial information over the phone or online unless you are certain that the person or organization you are dealing with is legitimate. If you receive a call or email from someone claiming to be from a company or agency and you are unsure whether it is legitimate, hang up or delete the message and contact the company or agency directly to verify their identity.

There are several reasons why fake call center scams have been able to flourish in India:

  • A large pool of English-speaking labor: India has a large pool of English-speaking labor, which makes it an attractive location for fake call centers that target English-speaking countries.
  • Cheap labor costs: The cost of labor in India is generally lower than in other countries, which makes it more financially feasible for scammers to set up fake call centers in India.
  • Loose regulations: India has relatively loose regulations when it comes to setting up and operating call centers, which makes it easier for scammers to establish fake call centers without being detected.
  • Availability of data: Data is the main raw material for running fake call centre scams. Data is easily available and are being sold in the market. Drak web is the biggest dumping ground of sensitive data. Cybercriminals either pay to buy these data, whereas most of it is freely available.
  • Lack of awareness: Many people in India may not be aware of the risks of fake call center scams, and may not know how to protect themselves from this type of fraud.

Fake call center scams are a global problem, and they are not limited to India. It is important for people all over the world to be aware of the risks and take steps to protect themselves from this type of fraud.

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Here are some tips for staying safe from fake call center fraud:

  1. Be cautious of unsolicited calls or emails: If you receive a call or email from someone you don’t know, be wary of providing any personal or financial information.
  2. Don’t trust caller ID: Fraudsters can use fake caller ID information to make it appear as though they are calling from a legitimate number.
  3. Don’t give out personal or financial information: Never provide personal or financial information, such as your social security number, bank account number, or credit card information, to someone you don’t know.
  4. Don’t click on links in unsolicited emails: Links in unsolicited emails may contain malware or lead to fake websites that are designed to steal your personal or financial information.
  5. Verify the identity of the caller: If you receive a call from someone claiming to be from a company or government agency, hang up and call the organization directly to verify their identity.
  6. Use strong, unique passwords: Use strong, unique passwords for all of your online accounts and avoid using the same password for multiple accounts.
  7. Use two-factor authentication: Enable two-factor authentication on your accounts whenever possible. This requires you to enter a code sent to your phone or email in addition to your password when logging in.
  8. Report suspicious activity: If you suspect that you have been a victim of fake call center fraud, report it to your local police department.

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